FAQ


🌿 Frequently Asked Questions




🧴 Product Questions




1. Are your products suitable for all skin types?



Yes! Our products are formulated to be gentle and effective for most skin types, including sensitive skin. However, we always recommend doing a patch test before full application.



2. Are your products cruelty-free?



Absolutely. We do not test on animals, and we work with suppliers who follow cruelty-free practices.



3. Are your products vegan?



Most of our products are vegan. Please check the ingredient list on each product page for details.



4. How long before I see results?



Results vary depending on your skin type and routine. Many customers begin noticing improvements within 2–4 weeks of consistent use.



5. Can I use your products during pregnancy?



We recommend consulting with your healthcare provider before using any skincare products while pregnant or breastfeeding.





📦 Orders & Shipping




6. How long does shipping take?



Orders are processed within 1–3 business days. Shipping typically takes:


  • 🇺🇸 US: 3–7 business days



Tracking information will be emailed once your order ships.



7. How can I track my order?



Once your order ships, you’ll receive a tracking number via email. You can use it to monitor delivery status anytime.



8. Do you offer free shipping?



We offer free shipping on all orders with no minimum.




💳 Payments & Returns




9. What payment methods do you accept?



We accept major credit/debit cards, Shop Pay, and PayPal.



10. What is your return policy?



Due to hygiene and safety reasons, we do not accept returns on skincare products. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.



11. What if I receive a damaged product?



Please email us at pinasbeautyusa@gmail.com with photos of the item, and we’ll resolve the issue as quickly as possible.





✨ Usage & Safety




12. How should I store my skincare products?



Store in a cool, dry place away from direct sunlight to maintain product effectiveness.



13. Can I combine your products with other brands?



Yes, but we recommend introducing new products slowly to monitor how your skin reacts.